R. Kiran Khan

What is Usability Testing?

Learn how to conduct this research method and what tools you need.

⁣Usability testing is one of the most often used approaches in user experience research. And I one of the most important part of any product design process. ⁣

During a usability test, participants (real users) will ask to perform specific tasks while observers (moderator) watch, listen and takes notes.

The method is used to identify any usability problems and understand users’ thought process, collect qualitative and quantitative data.

How to conduct the test and what tools do I need?

The usability test can be conducted on live websites, digital products, mobile apps, desktop apps , softwares or prototypes.

Usability testing can be done:

  • Moderated or Unmoderated
  • In person; Face-to-Face (Task-based)
  • Behavioral
  • Interactive
  • Remote (online)

Forms & Documents you need

For Participants


For Testers

  • Observation Sheets
  • Pen for taking notes
  • Script for Dialog

Tools for Task-based Test

Participants receive instructions to complete specific tasks.

  • Find a maximum of five people to run the test on.
  • Live video recording of participants
  • Audio and Screen recording (OBS or Quicktime)

When should I use this method?

  • To understand current user behaviour, needs, wants and concerns.
  • To get feedback on early concept ideas, which you should pursue and why.

10 Tools for Remote Testing

Participants can be located anywhere, the entire study is completed online.

  1. usertesting.com
  2. usabilla.com
  3. userzoom.com
  4. Loop11.com
  5. usabilityhub.com
  6. optimizely.com
  7. fivesecondtest.com
  8. fullstory.com
  9. hotjar.com
  10. sessioncam.com

Useful Resources & Free Templates




“Designers know too much about their product to be objective judges: the features they have come to love and prefer may not be understood or preferred by the future customers”. ~ Donald Norman

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